SCRUM Master

at Marriott International
Published August 3, 2022
Location Bethesda, MD
Category Default  
Job Type Full-time  


Job Number 22115775
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management


Effectively and efficiently manages the development sprints from planning to execution to review in an agile development environment. Runs daily scrums, collaborates on requirement documentation, and unblocks barriers to keep the team moving. Coaches and collaborates with cross-functional teams, Product Owners, other Scrum Masters to foster decision-making and continuous improvement. Demonstrates strong leadership abilities and guide the development of agile capabilities in the Global Technology organization and across Marriotts portfolio of products. This specific position support Infrastructure and Cloud Delivery and has a dual reporting relationship with ICD and the Agile COE.


Education and Experience


  • Undergraduate degree, equivalent experience, or certification.
  • 4+ years of Agile Delivery experience using Scrum, Kanban and SAFe methodologies
  • 4+ years planning and problem solving with product management and delivery teams
  • 4+ years creating and delivering presentations and project plans.
  • 2+ years working with tools such as Atlassian (JIRA/Confluence), Clarity and/or Cloud-based platforms (Amazon Web Services, Microsoft Azure or Google Cloud)


  • Scrum Alliance Certified Scrum Master (CSM), Certified Scrum Professional (CSP) or PMIs Agile Certified Professional (ACP)
  • SAFe certified SAFe Agilist or SAFe Scrum Master
  • Servant leadership experience as Scrum Master on an Agile Release Train
  • Familiarity with product/project development experience on an Agile Teams in a technology-focused organization
  • Ability to align change management strategies with product development/deployments
  • Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques
  • Ability to understand and represent both the business and technology
  • Thrives in a highly collaborative, matrixed, complex, fast paced environment


Leading Organizational Delivery

  • Supports one or more software delivery team using Scrum or Kanban methodologies
  • Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Refinement, Sprint Review, and Sprint Retrospective
  • Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines
  • Contributes to the advancement and improvement of Agile practices within the organization
  • Works with Agile coaches and other Scrum Masters to grow within the role
  • Acts as servant leader of the Agile Team and directs the initiative delivery team
  • Partner with Product Managers to maintain plans and communicate progress of the team. This includes product roadmaps, scrum team metrics, and program/project status reporting
  • Proactively identifies impediments and resolves using network of peers or escalation if needed
  • Supports Release Train Engineer, Product and Tech teams to manage & remove dependencies and optimize the flow

Coaching Teams

  • Guides and coaches the Scrum Team on how to use Lean and Agile practices and principles to deliver high quality products and services to our customers
  • Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
  • Works with product owners to handle backlogs and new requests
  • Optimizes team performance by recognizing areas of strength and improvement and employing appropriate coaching and development techniques
  • Develops understanding and encourages team in engineering practices, DevOps and innovation
  • Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams
  • Support the development of behavioral change management, communications and training as needed to drive process and tool adoption, implementation, and compliance
  • Collaborate with key stakeholder groups to validate the effectiveness of standard processes and continuously improves process quality.
  • Work with Marriott teams to ensure that process-related activities address company needs

Skills, Knowledge & Abilities

  • Highly motivated person that is passionate about collaborating with others to drive results and can motivate others to do the same to improve the organization
  • Possesses a team-first mentality, has a good sense of humor, is open-minded and proactive
  • Sound technical experience with infrastructure that can understand and translate business requests into consumable stories and vice versa
  • Excellent oral and written communication skills with a high attention to detail and impeccable time management skills
  • Ability to self-manage, recognize and actively address challenges, mediate issues, develop solutions, and implement appropriate courses of action
  • Highly proficient with MS Office, Jira and Confluence (or equivalent tools)
  • Ability to expertly read, write and speak in the English language

Maintaining Goals

  • Submits reports in a timely manner, ensuring delivery deadlines are met.
  • Promotes the documenting of project progress accurately.
  • Provides input and assistance to other teams regarding projects.

Managing Work, Projects, and Policies

  • Manages and implements work and projects as assigned.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Provides timely, accurate, and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

  • Provides technical expertise and support to persons inside and outside of the department.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Demonstrates knowledge of function-specific procedures.
  • Keeps up-to-date technically and applies new knowledge to job.
  • Uses computers and computer systems (including hardware and software) to enter data and/ or process information.

Delivering on the Needs of Key Stakeholders

  • Understands and meets the needs of key stakeholders.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
  • Collaborates with internal partners and stakeholders to support business/initiative strategies
  • Communicates concepts in a clear and persuasive manner that is easy to understand.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Demonstrates an understanding of business priorities

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

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