Scrum Master

at UST
Published May 25, 2023
Location Glen Allen, VA
Category Default  
Job Type Full-time  


Job DescriptionScrum MasterScrum Master IWho we are:At UST HealthProof, you will join a fast paced, growing company in our mission to reshape the future of health insurance through significantly reducing administrative costs and building better healthcare experiences for our health plans customers and their members. By creating a modern, cloud based, Best-In-Class core administration ecosystem,we have made healthcare more affordable and helped our health plans operate more efficiently. Through member and provider touchpoints with less friction, we have created real impact for member. UST HealthProof is run by leaders with strong health plan and technology background with a startup mindset and an environment of support where individual growth is nurtured. You will be supporting our proven core admin solutions and business process-as-a-service (BPaaS) operations to provide transparency, improve operational efficiency, break down operational barriers to scale and drive strategic growth. You Are:The Scrum Master serves a vital role and is in the unique position to help coach, guide and facilitate an energetic and knowledgeable team. As the Scrum Master you will serve as a critical liaison between the product delivery team, product manager and senior management providing critical direction, communication and assuring the quality delivery of products and services to our customers.The Opportunity: Leads one or more agile teams as the scrum master and team member. Employs best practices for agile/scrum methodology, while operating within the department's overall SDLC Framework. Works collaboratively with the product managers and team members to give input and support to the strategic direction of the initiative. Motivates and supports team members and ensures they have the tools and knowledge to do their jobs and that all blocking issues are resolved quickly. Creates self-organizing agile teams and facilitates the delegation of tasks and responsibilities to appropriate team members. Acts as moderator for sprint planning, daily standups, sprint demos, and refactoring/reflection sessions. In partnership with the Product manager & Product Owner ensure a robust, prioritized backlog is available. Supports Product Manager in understanding and communicating team effectiveness and performance. Communicates team status to all internal stakeholders and continuously refines/improves metrics by working with the team. Coordinates cross team dependencies with other Scrum Masters and participate in Agile Community of Practice (CoP). Escalates issues that require executive attention. Discovers opportunities to support organizational initiatives and develops strategies and programs to promote initiatives. Participates in the development of programs as a strategic partner that supports the company plan as directed by leadership. Provides planning, project coordination, and management for the development of organizational initiatives, while concurrently facilitating efficient operations to meet current and future business needs within the organization. Responsible for balancing workload to optimize the effectiveness of project development and management. Performs analysis to determine root cause of challenges and provides solutions for improved operational and process performance.This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.What you need: Bachelor's degree in Business or a technical discipline (Computer Science, Information Systems, Engineering) required. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification (CSM, SSM) is highly preferred and encouraged. Seven years of progressive responsibility as a scrum master/agile project manager in an Insurance environment. Proven experience as a scrum master on several successful software development projects involving multiple developers is preferred. Clear understanding of one of the agile frameworks and key best practices (Disciplined Agile, SAFe, Scrum, Kanban etc.). Strong analytical, problem solving and planning skills. Must demonstrate leadership ability to effectively interact with all levels of management. Stakeholder Management, Negotiation and Communication skills. Understanding of the fundamentals of iterative and incremental development. Ability to help manage scrum team backlog and priorities using agile based tools (ServiceNow, Jira, Rally/Central Agile, Version1, etc.). Excellent communication, facilitation and mentoring skills. Ability to effectively present budgetary and/or cost information, and respond to questions as appropriate. Demonstrable conflict resolution skills. Demonstrable risk management and mitigation skills. Knowledge of tools used to assist with scrum team planning (ServiceNow, Jira, Agile Manager, Version1, etc.). Ability to be flexible as projects are often non-routine and require re-prioritizing of workload. Ability to maintain confidentiality. Ability to perform other assignments as required by senior management. Knowledge of workers compensations industry preferred.Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by local law, UST HealthProof provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below. Role Location: Range of Starting Pay for RoleRemote: $88,000 - $132,000Our associates are eligible for employee stock options, 401K matching, and covered from day 1 for paid vacation and sick time, and healthcare, dental, vision, life and disability insurance benefits. What we believe:We're proud to embrace the same values that have shaped UST HealthProof since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. Humility:We will listen, learn, be empathetic and help selflessly in our interactions with everyone.Humanity:Through business, we will better the lives of those less fortunate than ourselves.Integrity:We honor our commitments and act with responsibility in all our relationships.Equal Employment Opportunity StatementUST HealthProof is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.#USTHealthproof