What does a successful Scrum Master do at Fiserv?

The Global Business Solutions - Digital Services team has exciting opportunities to lead teams in building world-class products.

The Scrum Master is an opportunity to be part of a delivery team that is building the Commerce Hub platform. Built to deliver innovation through simple, fast integrations, the Commerce Hub is the most powerful omnichannel platform. With developer-friendly, flexible communication standards, unified APIs, and pre-certified integrations the Commerce Hub reduces development time and accelerates speed to market.

A true single-entry point and intelligent orchestration layer provides access to the latest, most popular commerce experiences through merchants' existing infrastructure. With less ongoing maintenance and fewer operational costs, merchants can focus on creating new ways for consumers to discover and interact with them.

What you will do:

• Provide Agile leadership to distributed Product development teams.
• Maintain and grow an environment that enables teams to embrace agile values, enact agile practices, continually assess and abide by agreements, and continually improve.
• Be committed to meet/exceed the needs of the teams’ customers.
• Provide clear and concise communication, both written and verbal
• Use data to assess progress, areas needing improvement, increase predictability.
• Facilitate and manage communications to stakeholders, the broader project team, and program leaders.
• Maintenance of artifacts such as Product Backlog, Sprint Backlog, Burndown Charts, etc.
• Proactively identify potential obstacles and eliminate them for and with the teams through active solutions and quality assurance measures (moderation and mediation)
• Close cooperation and coordination with Product Owners, agile teams, and other Scrum Masters
• Contact for all questions of agile software development and impulse generator for further development of agile processes and team development.
• Protect and challenge the Scrum team in self-organization and taking responsibility to achieve the goals without losing sight of the Program goals.
• Provide important artifacts in the form of meeting notes, documentation, follow-up items, etc.
• Prepare Sprint Status and Capacity Estimations reporting for the Development Team(s)

What you will need to have:

• Minimum: 4+ years of hands-on experience as a Scrum Master
• Proficient in Microsoft Suite, Clarity, Atlassian Suite (Jira/Confluence)
• Must have successful experience in delivering to external clients.
• Ability to work independently and with minimal direction.
• Good methodological knowledge regarding moderation, mediation, change management and team development as well as the ability of decision-making and fact-finding.

What would be great to have:

• Certified Scrum Master (CSM)
• Other role experience – Developer, QA, PM, BA
• Experience in digital commerce/payments
• Building systems and making updates with system performance, stability and reliability in mind